Bloody Sky+

For the second time now, we've lost all our Sky+ recordings. Do we get any compensation? Do we buggery.

The first time was soon after we took up the service. Our Sky+ box was unable to record a programme whilst watching another, and any attempt to record two programmes simultaneously resulted in one failing. It transpired that one of the aerial inputs was not connecting properly, and the technician sent to resolve the problem ended up snapping off the wire in the socket. This meant that we had to have a replacement Sky+ box - and transferring our recordings was not an option.

Just the other day, we returned home from an evening out. We settled down to watch a recorded programme - to be told that there were no recorded programmes. The day before there was only 4% left - so we knew this was wrong. It quickly became apparent that our Sky+ box was acting as if we had no Sky+ subscription - we couldn't record anything or set reminders. Having spent half an hour on their 087 support number I was told that the only course of action was to to a "full system reset" - wiping the hard drive.

Now I know that the copyright rules mean that you're only allowed to "temporarily" keep programme recordings - but the kids are devastated. All the recent Dr Who episodes have been lost. A number of files we'd wanted to watch have been lost. Lost has been lost. It turns out they're "upgrading" the Sky+ boxes for the new "Sky Anytime" service. Some improvement.

All this comes during the end-of-warrantee phase where they're shassling us (three letters, now) to take up some £100/year extended warrantee. We're seriously considering jacking in the whole Sky thing and going Freeview.